Significant business risk surrounds every interaction and communication between your organisation and your customers. Increasing attention from regulators and the community mean that organisations need to be aware of and pro-actively manage this risk. Risks involve not only legal and financial penalties, but also a potentially damaging loss of reputation. Everyone who represents your organisation has the potential to breach the law, and it matters little whether or not the breach is intentional. This course helps pro-actively manage your risk through comprehensive and practical education.

What the course covers

The Fair Trading Law course covers the following major subject areas:

• Introduction to Australia’s fair trading laws
• The Competition and Consumer Act
• Individuals’ responsibilities under the law
• Consequences of breaching fair trading law
• A definition of misleading or deceptive conduct
• A definition of unconscionable conduct
• Guiding principles and best practice
• 8 high-danger areas to be aware of
• The concept of misrepresentations
• Unlawful direct and indirect misrepresentations
• Consumer guarantees implied by law
• Consequences of breaching consumer contracts
• Product safety, defective and/or dangerous goods.

Course structure and delivery

This online course takes 90 to 120 minutes to complete, but may be completed over multiple sessions. Topics are organised into 6 modules, with each containing a short quiz. Every quiz must be passed in order to complete the course.

Advanced course features

Our courses are designed with accessibility and convenience in mind. All courses feature:

• 24 x 7 online availability from anywhere
• Learners can complete course content over multiple sessions
• Content can be viewed on computers, tablet devices and even mobile phones
• Interactive exercises and variety of presentation styles increase engagement
• Courses include optional audio narration for content and scenarios
• Up-to-date real-world and hypothetical examples to illustrate concepts
• Accessibility options such as dark mode and reader view for the visually impaired.

Refresher course also available

The Fair Trading Law full course content can be supplemented with our refresher version of the course, which is designed to support periodic re-training of staff. The refresher course covers the same topic areas as the full course, but in a more concise manner, and with a focus on reinforcing concepts and assessing knowledge.

Additional unique tools and features

High quality, comprehensive and engaging content is not all there is to our unique course offerings. Our courses are supported by the flexible and powerful Online Compliance Learning Management System (OCLMS) platform. The platform also includes many unique administration features and customisation options that enable you to present a consistent and appealing experience.

Download the Fair Trading Law Compliance Training brochure