This critical Privacy Law training course will give your staff a comprehensive understanding of their obligations and responsibilities when dealing with personal and sensitive information. With a special focus on customer relations, this course explains the Australian Privacy Principles embodied in the Privacy Act, including numerous real-world examples and scenarios to illustrate important concepts. Individuals who complete this module will be shown how to recognise protected information and use it appropriately. Without ensuring your staff has this knowledge your organisation may risk fines, damage to reputation, loss of productivity and/or other serious consequences.

What the course covers

The Australian Privacy Law training course covers the following major subject areas:

• Introduction to Australian privacy laws
• What information is protected under the law
• Recognising ‘personal’ and ‘sensitive’ information
• Why privacy law compliance is important
• What is fair and unfair collection of information?
• Individuals’ rights with regard to their personal information
• Direct versus indirect collection of information
• Acceptable disclosure of information
• Direct marketing activities and obligations
• Maintaining data quality and security
• Individuals’ rights to access and correct data
• The use of identifiers and anonymous data
• Issues around international cross-border data sharing.

Course structure and delivery

This online course takes approximately 90 minutes to complete, but may be completed over multiple sessions. Topics are organised into 5 modules, with each containing a short quiz. Every quiz must be passed in order to complete the course.

Advanced course features

Our courses are designed with accessibility and convenience in mind. All courses feature:

• 24 x 7 online availability from anywhere
• Learners can complete course content over multiple sessions
• Content can be viewed on computers, tablet devices and even mobile phones
• Interactive exercises and variety of presentation styles increase engagement
• Courses include optional audio narration for content and scenarios
• Up-to-date real-world and hypothetical examples to illustrate concepts
• Accessibility options such as dark mode and reader view for the visually impaired.

Refresher course also available

The Australian Privacy Law full course content can be supplemented with our refresher version of the course, which is designed to support periodic re-training of staff. The refresher course covers the same topic areas as the full course, but in a more concise manner, and with a focus on reinforcing concepts and assessing knowledge.

Additional unique tools and features

High quality, comprehensive and engaging content is not all there is to our unique course offerings. Our courses are supported by the flexible and powerful Online Compliance Learning Management System (OCLMS) platform. The platform also includes many unique administration features and customisation options that enable you to present a consistent and appealing experience.

Download the Australian Privacy Law Compliance Training brochure